Help center
How can we help?
Guides, troubleshooting and answers for every part of ArvaSEO.
Browse by topic
- Getting started Add your first website, verify it, connect Google and invite your team. 6 articles
- Audits and on-page How ArvaSEO crawls your website and how to work through what it finds. 2 articles
- Keywords and rankings Rank tracking, keyword data and what the numbers mean. 4 articles
- Reports and clients Client reports, scheduled emails, the client portal and white-label. 6 articles
- Account and billing Plans, add-ons, your team, emails and your account. 5 articles
- Troubleshooting When something doesn’t work the way it should, start here. 5 articles
Fix a problem
- Troubleshooting Website verification fails What each verification message means and how to fix it.
- Troubleshooting The audit can’t crawl my website An audit finds no pages or far fewer than expected.
- Troubleshooting Google says it hasn’t verified this app What the warning means when you connect Search Console or Analytics.
- Troubleshooting A Google connection needs reconnecting Search Console or Analytics data stopped updating.
- Troubleshooting I’m not receiving emails from ArvaSEO Verification, password reset, report or notification emails don’t arrive.
Common questions
Is there a free plan?
Yes. The Free plan covers one website with audits, rank tracking and your Google data, and it needs no credit card. Professional and Agency add more websites, data and client features. See pricing.
Does ArvaSEO need my Google password?
No. You sign in on Google’s own page and allow read-only access to Search Console and Analytics. ArvaSEO never sees your password and can’t change anything in your Google accounts. You can remove its access at any time.
Can I sign in with Google?
Yes. Choose Continue with Google on the sign-in or sign-up page. On an agency’s own client portal address, clients sign in with their email and password instead.
What is ArvaSEO-Bot?
ArvaSEO-Bot is the crawler that runs audits. It identifies itself as Mozilla/5.0 (compatible; ArvaSEO-Bot/1.0; +https://arvaseo.com/bot), follows robots.txt, only opens pages on the website being checked, and never logs in or submits forms. More at arvaseo.com/bot.
Why is my ranking different from what I see in Google?
Google personalises results by your location, device, language and search history, and results change through the day. ArvaSEO checks from a neutral, signed-out search in the country or city you chose, so it shows what a typical searcher there sees. Search Console’s average position is different again: it averages every search where your page appeared.
How often are rankings updated?
Every week on every plan. On Professional and Agency you can add daily updates for the keywords that need them, in Plan & billing.
Which search engines does ArvaSEO track?
Google: rank tracking, AI Overviews, Search Console and Google Analytics. ArvaSEO also checks how visible your brand is in AI answers on the AI Search page.
Can I white-label reports?
Yes. Professional adds your agency’s name, logo and colour, with a small "Prepared with ArvaSEO". Agency can remove ArvaSEO’s branding completely, and send client emails and run the client portal on your own domain.
Still stuck?
Send the support team a ticket from your account and we’ll reply by email, usually within one business day.